Why is building trust with customers important in the age of AI automation?

Building trust with customers is crucial in the age of AI automation because consumers are increasingly interacting with AI-driven systems, such as chatbots, virtual assistants, and recommendation engines. For businesses to succeed, they must ensure that customers feel comfortable with these technologies and confident that their data is secure, their needs are understood, and that AI is used ethically. Trust drives customer loyalty, satisfaction, and long-term relationships.